Shipping policy
SHIPPING POLICY
1. ORDER PROCESSING
All orders are processed within 1–4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. DELIVERY TIMES
Once your order has been dispatched, delivery typically takes 8–12 business days. These are estimated timeframes and may vary due to customs clearance, carrier delays or other circumstances beyond our control.
3. SHIPPING CONFIRMATION
Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your package at all times.
4. SHIPPING COSTS
Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.
5. CUSTOMS AND IMPORT DUTIES
For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in the product price or shipping cost.
6. DELAYS AND INCIDENTS
SplashSeat is not responsible for delays caused by customs, the carrier or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us at Didac.finanzas@gmail.com and we will do our best to help.
7. LOST OR DAMAGED ORDERS
If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at Didac.finanzas@gmail.com. We will assess each case individually and offer an appropriate solution.
Last updated: September 2026